Help & FAQ:
InvisiPoint Agent for iOS

Getting Started

What is the InvisiPoint Agent for iOS?

It is a secure mobile Agent that connects iPhones and iPads to protected resources using Invisinet's Zero Trust platform.

Which iOS versions are supported?

iOS 17 and 18, iPadOS 17 and 18.2.

Where can I download the Agent?

Download it from the Apple Store using this link .

Installation & Configuration

What are the setup steps?

Install InvisiGate v4.3.0+.
Download the iOS app from the App Store.
Launch the app and add an identity.
Activate identity to connect to protected resources.

What identity setup methods are available?

Manual Configuration
Automatic via Certificate Portal
Okta (OIDC) Identity

Can I use a .zta file to configure identity?

Yes. Open the .zta file via browsing, URL, or email to auto-import identity information.

What is a .zta file?

A .zta file is a file associated with a security model that verifies the identity of every user and device trying to access a resource, regardless of their location, inside or outside the network. It ensures that only authorized users and devices can access specific resources, and that access is granted based on the least privilege principle.

Identity Management

What information is needed for configuring an identity?

Identity Certificate
Private Key
Certificate Authority Trust Chain
InvisiGate FQDN or IP

How does automatic configuration work?

Provide your Certificate Portal IP or FQDN, and your login credentials. The app retrieves the identity and configuration automatically.

How do I set up an Okta identity?

Tap + > Okta Identity, enter Identity Name and InvisiGate Address. You’ll authenticate via the Zero Trust Authenticator.

Can I activate multiple identities at the same time?

Only one identity can be active at a time. Activating a new one disables the previous.

Agent Features

What does the log viewer provide?

It shows logs by category, severity, and time. You can delete, refresh, or share logs.

What do the background colors mean?

Green: Identity activated with a secure connection to Protected Resources.

Blue: Identity not currently activated.

What is Inactivity Detection?

The app deactivates after 30 minutes of no activity. You can extend this in-app when prompted.

Advanced Settings

What is the reactivation policy?

You can choose to retry indefinitely until cancelled, or never retry. The app cycles retry attempts with increasing intervals.

Troubleshooting

Why can’t I activate identity?

Ensure the identity is provisioned in InvisiGate.
Make sure Secure Tunnel permissions are granted.
Confirm Certificate Portal or Okta credentials are correct.

Still Need Help?

Contact the Invisinet Support Team at support@invisinet.com.